Terms of service

Terms & Conditions

Last Updated: 29 August 2026

Welcome to Nithilam Organics.

These Terms & Conditions govern your access to and use of https://nithilamorganics.com and your purchase of products from our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Nithilam Organics

Nithilam Organics is an ecommerce business offering hair-care products, including Nithilam Hair Oil.

Our products are presented on the website with descriptions, images, prices, available sizes and other relevant information to help customers make informed purchasing decisions.

Product information may occasionally be updated to reflect changes in product specifications, packaging, availability or pricing.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable Indian law.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse the website, payment system or ordering process.

If you are below 18 years of age, you should use the website and place orders only with the involvement of a parent or legal guardian.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

  • Product colours or packaging may vary slightly from images shown on the website.
  • Packaging may change from time to time.
  • Product availability may change without prior notice.
  • Minor differences between website images and the actual product may occur.

Such variations do not necessarily constitute a product defect.

4. Hair-Care Product Disclaimer

Nithilam Hair Oil is a cosmetic/hair-care product intended for external use.

Product information on this website is provided for general informational purposes and should not be considered medical advice, diagnosis or treatment.

Individual results may vary depending on factors including:

  • Hair condition
  • Scalp condition
  • Lifestyle
  • Nutrition
  • Age
  • Genetics
  • Frequency and method of use

We do not guarantee a specific hair-growth, hair-regrowth or hair-fall result for every customer.

If you have a medical condition, severe scalp irritation, allergies or concerns regarding hair loss, consult an appropriate healthcare professional before using any hair-care product.

5. Product Usage

Customers are responsible for using the product according to the instructions provided with the product or on the product packaging.

Before regular use, customers with sensitive skin or known allergies are advised to perform an appropriate patch test.

Discontinue use if irritation or an adverse reaction occurs and seek professional medical advice where appropriate.

Nithilam Organics shall not be responsible for misuse, improper storage, excessive use or use contrary to product instructions.

6. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is successfully placed.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the checkout process.

Indian ecommerce rules require relevant pricing, delivery, payment and other consumer information to be presented clearly.

7. Offers and Discounts

Nithilam Organics may offer promotional discounts, coupons, special offers or other promotional campaigns from time to time.

Unless specifically stated:

  • Offers cannot be combined.
  • Promotional offers may have specific validity periods.
  • We reserve the right to modify or discontinue an offer.
  • Certain products may be excluded from promotional offers.
  • An offer may be subject to specific terms displayed with the promotion.

The current website may display promotional offers such as a flat discount on purchases.

8. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp or other available communication channels.

An order may be cancelled or rejected in situations including:

  • Product being unavailable
  • Incorrect pricing or product information
  • Payment failure
  • Suspicious or fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Technical errors
  • Other circumstances beyond our reasonable control

If an order is cancelled after payment has been successfully received, the eligible amount will be refunded according to our applicable refund policy.

9. Payment

We may provide multiple payment options through third-party payment service providers.

Customers agree to provide accurate payment and billing information.

We do not knowingly store complete debit-card, credit-card or banking credentials on our website where payment processing is handled by third-party payment providers.

Payment transactions may be subject to the terms and privacy policies of the respective payment service provider.

10. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for providing:

  • Correct name
  • Complete delivery address
  • Correct PIN code
  • Valid mobile number
  • Other information required for delivery

Delivery timelines displayed on the website are estimates and may vary because of:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect address
  • Remote delivery locations
  • Transportation issues
  • Operational disruptions
  • Government restrictions
  • Other circumstances beyond our reasonable control

The Consumer Protection (E-Commerce) Rules require ecommerce entities to provide relevant delivery and shipment information clearly.

11. Failed Delivery

If delivery fails because of an incorrect address, incomplete address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply where permitted.

Customers should ensure that someone is available to receive the package.

12. Cancellation

Order cancellation may be permitted before the order has been processed or shipped.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is accepted, the applicable refund will be processed according to our refund policy.

Please refer to our Cancellation & Refund Policy for detailed conditions.

13. Returns and Refunds

Returns, replacements and refunds are subject to our Return & Refund Policy.

Customers should inspect the package immediately after delivery.

If you receive:

  • A damaged product
  • An incorrect product
  • A missing product
  • A product with a significant issue

please contact us within the period specified in our Return & Refund Policy.

Where required, customers may be asked to provide photographs, videos, order details or other information for verification.

We reserve the right to investigate a return or refund request before approving it.

Our policies should not be interpreted as restricting any consumer rights available under applicable law. The Consumer Protection (E-Commerce) Rules require ecommerce entities to provide clear information regarding returns, refunds, exchanges, delivery and related matters.

14. Damaged Products

If your package appears damaged at the time of delivery, please take photographs or video evidence before opening the package whenever reasonably possible.

Contact our customer support team as soon as possible with:

  • Order number
  • Customer name
  • Product details
  • Photographs/video
  • Description of the issue

We will review the complaint and determine the appropriate resolution according to our applicable policy and law.

15. Customer Responsibilities

Customers agree not to:

  • Provide false information.
  • Place fraudulent orders.
  • Use stolen payment methods.
  • Abuse promotional offers.
  • Attempt unauthorized access to the website.
  • Introduce malware or harmful code.
  • Copy or misuse website content.
  • Interfere with website functionality.
  • Use the website for unlawful purposes.
  • Attempt to manipulate reviews or ratings.

We reserve the right to cancel suspicious or fraudulent orders.

16. Intellectual Property

All content available on the website, including:

  • Logo
  • Brand name
  • Product photographs
  • Graphics
  • Videos
  • Text
  • Product descriptions
  • Website design
  • Icons
  • Layout
  • Other original content

belongs to or is lawfully used by Nithilam Organics and/or its respective licensors.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our website content without prior written permission.

17. User Reviews and Feedback

If you submit reviews, testimonials, photographs, comments or other content to us, you confirm that:

  • The content is genuine and does not violate another person's rights.
  • You have the necessary rights to submit the content.
  • The content does not contain unlawful or harmful material.

We may moderate, remove or refuse content that is misleading, offensive, unlawful, fraudulent or unrelated to our products or services.

18. Website Availability

We aim to keep the website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Error-free
  • Completely secure
  • Free from technical issues

Website access may occasionally be interrupted for maintenance, updates, technical problems or circumstances beyond our reasonable control.

19. Third-Party Services

Our website may use third-party services including payment gateways, courier companies, analytics providers, communication services and other technology providers.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

20. Limitation of Liability

To the extent permitted by applicable law, Nithilam Organics shall not be responsible for losses resulting from circumstances beyond our reasonable control, including:

  • Courier delays
  • Natural disasters
  • Internet or technical failures
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Incorrect information supplied by customers
  • Improper product use

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited.

21. Force Majeure

We shall not be responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, technical failures or other similar events.

22. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used and protected.

23. Grievance Redressal

If you have a complaint, concern or question regarding an order, product or service, please contact our customer support team.

Nithilam Organics
Website: https://nithilamorganics.com

Email: [Add official customer-support email]
Phone/WhatsApp: [Add official phone number]
Business Address: [Add complete registered/business address]

We recommend publishing a clear grievance/contact mechanism on the website because Indian ecommerce rules contain requirements concerning consumer complaints and grievance handling.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website or purchase of products shall be subject to the applicable laws and jurisdiction of the appropriate courts in India.

25. Changes to These Terms

Nithilam Organics may update these Terms & Conditions from time to time to reflect changes in:

  • Products
  • Services
  • Business operations
  • Website functionality
  • Applicable laws
  • Regulatory requirements

The updated version will be published on this page with a revised Last Updated date.

26. Acceptance of Terms

By accessing https://nithilamorganics.com, placing an order or using our services, you acknowledge that you have read and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

Contact Us

Nithilam Organics
🌐 Website: nithilamorganics.com
📧 Email: support@nithilamorganics.com